FAQs

FAQs

1. What is Anime Hero all about?

We specialize in unique, handcrafted wooden polaroid-sized tablets featuring your favorite anime characters in casual, everyday moments paired with iconic, memorable quotes. These items make for perfect decorations, gifts, or collectibles for anime fans around the world.

2. How are your products made?

All our wooden tablets are handcrafted with care and attention to detail. Each piece is inspired by iconic anime characters and moments, with engraved designs and quotes that bring them to life.

3. How long will shipping take?

  • Processing time: Orders typically take 3-7 business days to process as each product is carefully prepared.
  • Shipping time: Delivery depends on your location and shipping method chosen at checkout.
    • EU delivery: 5-10 business days
    • International delivery: 7-20 business days (depending on destination)

You'll receive a tracking number as soon as your order ships!

4. Do you offer international shipping?

Yes! We ship to most countries worldwide. If you have concerns about your specific location, please contact our customer support team for assistance.

5. What if I have a problem with my order?

Your satisfaction is important to us. If you receive a damaged product, have an issue with your order, or are unsatisfied for any reason:

  • Contact our support team at [support email or contact form link]
  • Please provide your order number and a photo of the issue.

We'll work with you to resolve it as quickly as possible.

6. Can I request a custom design or a personalized order?

We love bringing custom ideas to life! If you have a custom design or unique request in mind, contact us directly at [support email or contact form link]. Let’s collaborate to create something unique just for you!

7. What payment methods do you accept?

We accept the following payment options:

  • Credit/Debit Cards (Visa, Mastercard, etc.)
  • PayPal
  • Shopify Payments

All transactions are secure and processed with top-tier encryption for your safety.

8. Do you accept returns or exchanges?

Due to the custom nature of many of our items, we cannot accept returns or exchanges unless the item is defective or damaged during shipping. Please contact our support team as soon as possible if you experience any issues.

9. How can I track my order?

Once your order has shipped, you’ll receive a tracking number sent to your email address. Use this tracking number to monitor the delivery progress via your local carrier’s website.

10. How can I stay updated on new products, discounts, and events?

Sign up for our newsletter [insert newsletter sign-up link] to stay in the loop! You can also follow us on social media at Instagram, Facebook, and TikTok to catch the latest updates and exclusive content.