Return Policy

Return Window We want you to be completely satisfied with your purchase. If for any reason you are not, you may return the product within 14 days of receiving it. To be eligible for a return, the item must be in the same condition that you received it, undamaged, and with proof of purchase.

Condition of Returns Please ensure the product is whole and not broken or damaged. We understand that the packaging may no longer be available, but the product itself must be in good condition to qualify for a refund or exchange.

Refund and Exchange Options Upon receiving your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, you can choose between a full refund or an exchange for another item.

Return Shipping

  • If the product is damaged or defective due to our error: We will cover the return shipping costs. Please contact us to arrange the return.
  • If you are returning the product for any other reason (e.g., you changed your mind or do not like the item): The customer is responsible for the return shipping costs.

Non-Returnable Items At this time, all items are eligible for return under the conditions stated above.

International Returns The return shipping policy for international orders follows the same guidelines as domestic returns. If the item is returned due to our error (e.g., damaged or defective), we will cover the shipping costs. Otherwise, the customer is responsible for the return shipping costs.

Proof of Purchase Please include a receipt or proof of purchase with your return to help us process your refund or exchange promptly.

Damaged or Defective Items If your item arrives damaged or defective, please contact us immediately with photos of the damage. We will arrange for a replacement to be sent at no additional cost to you. If a replacement is not possible, we will offer a full refund.

Contact Us If you have any questions about our return and refund policy, please contact our customer service team at sloanimehero@gmail.com.

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