Shipping Policy
Shipping Policy
Order Processing:
- All orders are processed within 2-3 business days after receiving your order confirmation email.
- You will receive another notification when your order has shipped.
Shipping Rates and Delivery Estimates:
- Shipping charges for your order will be calculated and displayed at checkout.
- Delivery times vary depending on your location, but typically, shipments take between 5-10 business days.
Shipping Locations:
- We currently ship to Europe countries. If your location is not listed, please contact us for potential shipping arrangements.
Customs, Duties, and Taxes:
- AnimeHero is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Shipping Returns:
- For return shipping, the cost will depend on the reason for the return:
- If the product is damaged due to our error, we will cover the return shipping costs.
- If the customer simply does not like the product, they will be responsible for covering return shipping costs.
Lost or Damaged Items:
- Anime Hero is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us directly, and we will help you file a claim with the shipping carrier.
International Shipping:
- We offer international shipping options. Please be aware that international shipping times may vary based on your location and customs processing times.
Order Tracking:
- Once your order has shipped, you will receive an email notification including a tracking number you can use to check the status of your shipment.
Contact Us:
- For any questions about shipping or issues with your order, please contact us at sloanimehero@gmail.com.